All players must follow proper sportsmanship and respect other players and staff at all times.
Only registered and confirmed reservations are allowed to use the courts.
Players must arrive on time. Late arrival does not extend reserved time.
Proper badminton attire is encouraged. Clean and non-marking shoes must be worn inside the court.
No food is allowed inside the court area.
Smoking is strictly prohibited within the facility.
Players must keep the area clean and dispose of trash properly.
Any damage to equipment or facilities will be charged to the responsible user.
Follow all posted facility guidelines and staff instructions.
Court Usage Rules
Each reservation must follow the selected date, time, court, and duration.
Minimum booking duration may apply during peak hours.
Court sharing is not allowed unless approved by management.
Players must vacate the court immediately after their reserved time ends.
Extending play without reservation is not allowed unless approved and available.
System Usage Rules
Reservations are confirmed only after successful payment.
The system uses real-time availability — double booking is not allowed.
Users are responsible for providing correct reservation details.
Abuse of the waitlist system (e.g., multiple accounts) is prohibited.
Cancellation Policy
Reservations may be cancelled only before the allowed cancellation period set by the facility.
No refund policy applies once payment is completed.
Cancelled reservations are forfeited and cannot be restored.
If a reservation is cancelled:
The slot is released.
Waitlisted users will be prioritized.
Admin has the right to cancel reservations when necessary (e.g., emergencies, maintenance).
Rescheduling Policy
Each reservation may be rescheduled only once per account.
Reschedule requests must be made at least 48 hours before the scheduled reservation time.
A request made within 48 hours will only be accepted if another customer is already waitlisted for that same slot; otherwise, it will be declined.
If a reschedule request is declined, whether for being submitted too close to the reservation time or for exceeding the one-reschedule limit, the original reservation is not affected and remains as booked.
Rescheduling is subject to availability of the new slot.
No additional payment is required for rescheduling.
The original slot will be released and may be offered to waitlisted users.
The Manager or Administrator may reschedule a reservation directly on the customer's behalf (e.g., for a walk-in booking), independently of the rules above.
Waitlist Policy
Waitlist follows a first-come, first-served (FIFO) basis.
Users joining the waitlist must accept the exact same schedule: date, time, court, and duration.
When a slot becomes available, the first user in queue is notified and their status becomes Pending.
The user must complete payment within the allowed time:
If successful → reservation confirmed.
If not → waitlist offer expires and moves to next user.
Additional Facility Policies
Academy schedules may block court availability and cannot be reserved or waitlisted.
Walk-in reservations are subject to availability and admin approval.
The facility reserves the right to modify rules when necessary.
Privacy Policy
Introduction
This Privacy Policy explains how Sportzify Badminton Center ("SBC", "we", "us") collects, uses, and protects personal information submitted through the SBC System.
By creating an account, making a reservation, enrolling in the Academy, or otherwise using the system, you agree to the collection and use of information as described here.
Information We Collect
Account information: full name, email address, contact number, and password (stored in encrypted/hashed form).
Reservation information: date, time, court, category, party size, and reservation name.
Academy enrollment information: student's full name, address, gender, date of birth, age, school, grade level, shirt size, package, and parent/guardian name, phone number, and relationship to the enrollee.
Payment information: transactions are processed by our payment partner, Xendit — we do not collect or store your card, e-wallet, or bank credentials.
Uploaded files: profile pictures and system-generated QR codes used for walk-in and check-in verification.
Usage information: login activity and actions taken within the system, used for security and admin reporting.
How We Use Your Information
To create and manage your account, and verify your email address.
To process court reservations, waitlists, reschedules, and cancellations.
To manage tournament registration, brackets, and score tracking.
To process Academy enrollment and communicate with the enrollee's parent/guardian.
To process payments and send booking or payment confirmations.
To generate QR codes for walk-in requests and on-site check-in.
To send email verification codes, password reset codes, and account-related notices.
To generate internal reports for facility operations and administration.
Sharing of Information
We do not sell or rent your personal information to third parties.
Payment details are shared only with Xendit, our third-party payment processor, solely to complete your transaction.
Email notifications (verification codes, receipts, confirmations) are sent through our email service provider.
Information may be disclosed if required by law or to protect the rights, safety, or property of SBC, its staff, or its users.
Data Retention
Personal information is retained for as long as your account remains active or as needed to provide our services.
Reservation, payment, and academy records may be kept for a reasonable period afterward for accounting, dispute resolution, and legal compliance.
Children's Privacy
The Academy program accepts enrollees who may be minors. In these cases, the enrollment form collects the parent's/guardian's name, phone number, and relationship to the enrollee.
By submitting an Academy enrollment application, the parent/guardian confirms they are providing this information on the minor's behalf and consent to its use as described in this policy.
Data Security
Passwords are stored using industry-standard hashing and are never stored or displayed in plain text.
We apply reasonable technical and organizational measures to protect your information, but no online system can be guaranteed 100% secure.
Your Rights
You may request to access, correct, or update your personal information through your account settings.
You may request deletion of your account and associated personal data by contacting the facility, subject to records we are required to keep for legal or accounting purposes.
Changes to This Policy
This Privacy Policy may be updated from time to time. Continued use of the SBC System after changes are posted constitutes acceptance of the updated policy.